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Frequently Asked Questions: |
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Pre-Sales Questions |
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Technical Questions |
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Account and Billing Questions |
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Answers |
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Pre-Sales Questions |
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- Is there a minimum time contract/commitment?
Not at all. You can pay Monthly, Quarterly, Semi-Annually, Annually or 2 Years
at a time. You can also cancel at any time. The difference will be refunded in
most cases. (If you have a "Special Package" or a package offered at
a lower rate due to billing cycle then it is defined therein what your commitments
are.)
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- How soon will my account be
set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they
are received. Your site can be uploaded to our servers immediately after domain
resolves and you receive the welcome email, which will contain the IP address
for your account, plus the password for the username chosen during signup.
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- Do I have access to update
my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available
for you to update.
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- Can you register a domain
name for me? Can you set up domains other than .com, .org, and .net?
We can register .com, .org, and .net names for $25/year, .info, .biz, and .name
for $50/2years with you as the registrant. We can also assist with registering
other domains, as well (fees for registering other domains will vary by country).
Please contact our sales department if you require assistance in registering other
domain types.
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- Do you offer a money back
guarantee?
Yes. If for any reason during the first 30 days as a lovedialup.com customer,
you are not completely satisfied with any of our services, we will cancel your
account and refund your money for that month's service.
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- I see some hosts offering
"unlimited bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as "unlimited bandwidth."
Someone has to pay for the traffic somewhere - and if you check the fine print
of some service agreements from companies who claim to offer unlimited bandwidth,
you'll probably find that they do charge for traffic over a certain amount. We
dispense with the fine print.
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- Do you host Adult sites, warez
sites or sites containing illegal material?
Illegal NO. Adult sure as long as it's legal. Please see our Acceptable
Use Policy for policies regarding this. Or just email, ask about your particular
site or business'
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- Is my site backed up and how
often?
NO You are responsible for your website files and backups should be done on a
monthly basis. PLEASE make backups!
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- How fast are your connections?
Our servers are located in the Network Access Corporation
(NAC) Network Operations Center (NOC) in Houston, Texas. The network is monitored
around the clock. NAC offers 15 diverse OC3 and DS3 connections to multiple backbones.
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- What are your server specifications?
The Current servers are a mix of server ranging from
dual 1 GHz AMD Duron machines with 1 GHz of RAM to Pentium 4's.
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Technical Questions |
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- I changed my control panel
password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you entered a
password longer than 8 characters please try entering the first 8 characters when
logging into your control panel. Try to reset your password via the "Forgot
Password" link. Or contact support if you are still
having troubles.
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- How do I get my email?
If you're familiar with your email client's setup, use the following information
to retrieve email from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
YOUR ISP'S OUTGOING MAIL SERVER
(Dial-Up Only Users Will Use mail.lovedialup.com)
(Users who prefer web-based email Click
Here)
* set SMTP authorization within your email program to have the server authenticate
you as a registered account holder.
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- I want to get started right
away, but my domain name hasn't transferred/isn't in the database yet. How do
I do it?
You can upload your page(s) immediately by pointing your FTP client to the IP
address given to you in you welcome e-mail or via FrontPage Extensions.
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- What is the path to perl?
#!/usr/bin/perl
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- Where should I put CGI scripts
for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,located under your root
folder, for your domain. Be sure to follow the instructions for the script you
are uploading regarding setting permissions on the files and folders you create,
as they vary from script to script
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- I uploaded my files, but I
don't see my page?
If our default "Welcome to the Future home of", index.html, has not
been replaced by another index page, then anyone going to domainname.com will
still see that page instead of some other home page. This is the order in which
the web server looks for a page to put up as the "home" page: >DirectoryIndex:
index.html, index.shtml Just delete the index.html file and anything after
it in this list will then come up automatically. Notice that "home.shtml"
is NOT on the list and so will not show up as your home page. You would need to
rename it.
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Account and Billing Questions |
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